Deliveries

What will delivery cost?

Our standard delivery charges are £7.99 and £9.99 for larger or heavier items to UK mainland addresses only . This is a next working day tracked delivery service  These prices do not include Saturday delivery

UK mainland only This excludes the Scottish Highlands and Islands and off-shore islands such as the Isle of Wight, Isle of Man, Channel Islands, Scilly Isles, and Northern Ireland.

We are unable to economically ship certain items to due to their size and fragility but collection from our shop is possible please contact us first TEL 01606 614321 before you travel so we can check the stock on your required items

Please check the contents of your delivery as soon as it is received for any damage.

Under no circumstances can we accept a claim for loss or damage if the goods are signed for as “In good condition”, “Unexamined” or “Unchecked”. Instead, you must sign the goods as “damaged”.  In the event that the goods initially appeared to be OK, and upon further examination were not, then you must phone us within 24 hours of your delivery.

When will my order be dispatched?

Orders are dispatched (Monday to Friday) Orders placed after 1pm will be processed the following day, and orders placed on Friday, Saturday or Sunday will be processed on Monday.

When will my order be delivered?

Deliveries are usually made between 9am – 4pm Monday – Friday, although our couriers may deliver outside of these hours. Typically, a signature will also be required upon receipt. While we can control the processing and departure of your order from our warehouse, the rest is in the hands of our couriers. Deliveries can understandably be affected by road conditions and adverse weather, amongst many other unforeseen issues.

Do I need to be in to receive my order?

Deliveries require a signature, . If you leave a note at your address such as “Round the back of the house” or “On front porch”, this is at your own risk – we cannot take responsibility for goods that are subsequently stolen or found to be damaged.

Booking fitters and installers prior to delivery

Customers booking engineers to fit equipment based on the assumption that goods will arrive undamaged/missing parts and on the expected delivery day do so at their own risk. Ezer-Conversions ltd cannot be held liable for any costs incurred.

Can I have my order delivered to an alternate address?

Yes, you can. You’ll notice when you place an order that you can enter separate billing and delivery addresses. It is essential that the postcode is provided together with a phone number for the delivery address to ensure there is no delay. 

A change of delivery address once the order has been processed will not be possble unless before 1pm on the proceesing day.

Pallet Deliveries

Please note pallet deliveries are classed as “doorstep” deliveries. Drivers are not usually insured or able to assist with anything further than the initial delivery, this includes but is not limited to:

– Moving your pallet into your property
– Moving your pallet across obstacles including stairs, walls, and doors.
– Removing your product from the pallet itself
– Taking away and disposing of the pallet

If you should have any access or assistance requirements, please inform us in advance of placing your order. We can make drivers aware however we are unable to guarantee any assistance an be offered.

Issues, Returns & Refunds

Damaged parts

If there are damaged part/parts found when you open your box and you have not signed for the box as damaged, we reserve the right to send the replacement parts to you to resolve the situation. Contact us Tel 01606 614321 and we will resolve the situation as soon as possible.

My goods have not arrived

If a parcel is due and hasn’t arrived yet please allow a further 2 days then let us know – we may not know there’s been a delay until you notify us, and we will do our best to resolve it.

Colour changes and specification updates

Our suppliers reserve the right to alter colour and update the specifications of their products without prior notification. We suggest customers email us if colour or updates are an issue before ordering, we can then confirm the current stock specifications.  Details are correct at the time of listing, and we cannot accept return requests based on the colour or on updated specifications not matching the listing.

Returns & Refunds

At Ezer-Conversions Ltd we want you to be delighted with your purchase. Occasionally though, we know you may want to return your items.

We offer a 14-day cooling off period from the date upon which you receive your delivery. Goods must be returned in their original condition, within 14 days of receipt, new and unused (with any seals and shrink-wrap intact) for a full refund. We are unable to exchange items that are not damaged, defective or incorrect outside of the 14-day grace period. Returns received after the 14-day period may incur a re-stocking and administrative charge of £20.00. A full refund, including the postage & packing charge, will only be made if the item is faulty.

Before returning items, please contact us Tel 01606 614321

Please note that you will be responsible for the cost of returning the items unless we delivered the item to you in error, or if the item is damaged or defective. Furthermore, items should be packaged securely to avoid any damage in transit. We recommend that you use a recorded-delivery service and obtain a certificate of postage. In some circumstances, we can arrange for collection of the item from your address at your cost – please enquire for further details.

We accept returns delivered to us by hand. This returns policy does not affect your statutory rights.

To return your product by mail Please address to Ezer-Conversions Ltd Unit 2B ION PATH Road Three Winsford CHESHIRE CW73GE.

Warranty Information

Dometic

Dometic products come with a two year manufacturers warranty. For assistance with warranty issues Dometic provides authorised service centres across the UK and Europe. You can find your service centre here: https://www.dometic.com/en-gb/uk/find-a-dealer.

Service centres are to be used for large items such as fridges, air conditioners and cookers, while issues with cool boxes and other smaller items can often be resolved by ourselves.  Please note, commercial use will void warranty.

Thetford

Thetford products come with a three year manufacturers warranty. For assistance with warranty issues, Thetford provides authorised service centres across the UK and Europe. You can find your service centre here: https://www.thetford-europe.com/dealers-service-centres/

Please note, commercial use will void warranty. All gas & electrical appliances i.e. Fridges, Cookers, Air Cons etc. must be fitted by a qualified engineer. Failure to do so can invalidate your warranty.

Commercial use

Please note that unless specified or advised to the contrary by us in writing all products sold by Ezer-Conversions Ltd are NOT intended for commercial use.

Gifts

Gifts are free with no returnable value and are no exchangable.

Ezer-Conversions Ltd